How do tokens work?
Each selected style creates one variation and costs 1 token. You can select up to 3 styles in one generation request, so choosing 3 styles creates 3 results and uses 3 tokens.
Help Center
Practical answers for Create modes, styles, tokens, saved pets, gallery reviews, privacy, and support.
Completely unused token packs are refundable
You can request a full refund for a paid one-time token bundle at any time while every token from that specific bundle remains unused. Using even one token makes the whole bundle non-refundable under our voluntary policy, and we do not partially refund the remainder. Your statutory rights are unaffected.
Create Your Way
Use Guided Flow step by step or make your choices together in Fast Create.
Better Inputs
Clear, well-lit pet photos usually generate better results.
Creative Mode
Apply your chosen artistic style more strongly to your pet.
Tokens
Why did one request use more than one token?
Tokens are charged per selected style, not per click of the generate button. For example, choosing Watercolor, Anime, and Cinematic creates 3 separate variations and uses 3 tokens.
Do monthly tokens carry over?
Monthly subscription tokens renew with your billing cycle and unused monthly tokens expire at the end of that cycle. Tokens bought in a one-time pack are kept separately and are not part of the monthly renewal.
Are tokens refundable?
A paid one-time token bundle can be refunded in full at any time while every token allocated to that specific bundle remains unused. Once any token from the bundle is used, the whole bundle becomes non-refundable under our voluntary policy and we do not partially refund the remainder. Monthly, free, reward, and promotional tokens are different. Your statutory rights remain unaffected; see the Token Purchase and Refund Policy.
Read the Token Purchase and Refund PolicyHow do I refund an unused token pack?
Sign in, open Account in your dashboard, find the qualifying purchase in Payment History, and select "Refund unused pack". The full bundle is removed from your spendable balance while the payment provider processes the refund to your original payment method. If the option is unavailable and you believe the pack has never been used, contact support with your account email and order number.
Open payment historyGeneration
What is the difference between Guided Flow and Fast Create?
Guided Flow takes you through your pet, scene, style, optional extras, and final settings one step at a time. Fast Create puts the main choices together on one page so you can set up a generation more quickly. Both modes use the same creation options and token rules.
How do scenes, styles, and accessories work together?
A scene sets the environment, a style controls the visual treatment, and an optional accessory adds a finishing detail. You can review your selections in the creation summary before generating.
How many styles can I choose from?
Edit My Pet currently includes 178 styles. The app limit is still up to 3 selected styles per generation request, and each selected style costs 1 token.
What kind of pet photo works best?
Use a clear, well-lit photo with one main pet in view. Avoid heavy blur, extreme crops, strong obstructions, or photos where your pet is very small. A visible face and clean outline give the model the best chance of preserving your pet's recognisable features.
What does Creative Mode do?
Creative Mode applies the chosen artistic style more strongly to your pet, including its fur, edges, shading, and texture, while aiming to retain its identity, pose, and framing. Some visually strong styles may still noticeably affect your pet with Creative Mode off; switching it on pushes that treatment further.
Learn more about Creative ModeWhy do AI results sometimes look different from my pet?
AI image generation varies from one result to another. Strong styles and Creative Mode can change markings, fur texture, anatomy, accessories, or background details more noticeably. A clearer source photo, a different style, or turning Creative Mode off can help when preserving the original photo matters most.
What should I do if a generation fails or looks unusable?
Use the product's flag or report option where available, or contact support with the image, style, and issue. Our admins can review generation logs and the result, then decide whether a token credit, replacement generation, decline, or another outcome is appropriate.
Account
What photos can I upload?
Only upload photos you are allowed to use. Do not upload content that infringes someone else's rights, contains private information you do not want processed, or violates our Terms of Service.
What are saved pets?
Saved pets let you keep a pet photo and name on your account so you can reuse them in future creations without uploading the same image each time. You can manage saved pets from your dashboard.
Manage saved petsWhere can I find my finished creations?
Open the Creations section of your dashboard to view and download your generated images, mark favourites, report a problem, and check whether a result has been submitted to the public gallery.
View your creationsCan I use generated results publicly?
You are responsible for checking that your use is appropriate for your situation, including any permissions, platform rules, contest rules, brand restrictions, or third-party rights that may apply. Our Terms of Service explain the rules for submitted content, generated results, and public features.
Privacy
Are my creations public by default?
No. A creation is only submitted for public display when you enable "Show in gallery". Gallery submissions are reviewed before they appear publicly, which can take up to 24 hours.
How are my uploaded photos and generated images handled?
We process uploaded photos, selected creation settings, generated results, and related metadata to provide the service, store your account content, support galleries where you choose to use them, investigate issues, prevent abuse, and improve reliability. See our Privacy Policy for the full explanation.
Read the Privacy PolicyHow do I request deletion of my data?
Use the contact form and choose Data deletion request. Include the email address connected to your account and enough detail to identify what you want deleted. Do not send passwords or payment card details.
Request data deletionCan I accept or decline cookies?
Yes. Our CookieYes banner lets you accept, decline, or adjust non-essential cookie categories. You can reopen cookie settings from the footer or the Cookie Policy page.
Support
How quickly does support respond?
We aim to respond within 24 hours, although complex generation, payment, refund, or account-security reviews may take longer because they often require manual admin checks.
What should I include when contacting support?
Include the email on your account, the creation or order you need help with, the scene and styles selected, what you expected, what happened, and any useful screenshots. Never send passwords or payment card details.